Creating a New Login

Consumers who already exist in the EMPOWER Portal but have not yet logged in may register for a new login.

1. Navigate to empowerflex.com in your internet browser
2. Click on LOG IN in the top right of the screen
3. A popup will be displayed. Click on the EMPLOYEE LOGIN link
   1. This popup will not show in Internet Explorer. Use Chrome or Edge.
4. Click on Get Started button
5. Follow the on-screen prompts to create your new login.
   • You will need to provide:
     • Full name
     • Social security number
     • Zip code
   • Create answers to security questions
   • Update optional personal information
6. Create user name and password

Logging Into Existing Account

Consumers can log into their Consumer Portal via a desktop browser or mobile app. Both portals use the same user name and password.

1. Navigate to empowerflex.com in your internet browser
2. Click on LOG IN in the top right of the screen
3. A popup will be displayed. Click on the EMPLOYEE LOGIN link
   1. This popup will not show in Internet Explorer. Use Chrome or Edge.
4. Enter your UserName and click Next
5. Enter your Password and click Login

Resetting a Password

Consumers may reset their passwords on the portal. Please Note: The consumer must set up an account using the Creating a New Login first before the password can be reset.

1. Navigate to empowerflex.com in your internet browser
2. Click on LOG IN in the top right of the screen
3. A popup will be displayed. Click on the EMPLOYEE LOGIN link
   1. This popup will not show in Internet Explorer. Use Chrome or Edge.
4. Enter your UserName and click Next
5. Click Forgot Password?
6. Enter your UserName and Email Address
7. Click Next
8. Follow the steps in the email to reset the password