Debit Card Substantiation
To satisfy IRS regulations, EMPOWER may need to substantiate select debit card transactions. When substantiation
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Participant Consumer Management
Updating Consumer Demographics
The Employer can manually change demographic information for Consumers. To update Consumer information, please: Log
Changing Consumer Status
To change the status of a Consumer (Terminated, Leave of Absence, etc), perform the following
Consumer HSA Verification Documentation
The Federal Government requires auditing on HSA accounts to ensure that they are fully eligible.
Ordering Replacement Cards
The Employer does not have the ability to order debit cards for Consumers. The Consumer
Locating Existing Consumer
Log into the EMPOWER Employer Portal After logging into the Portal, click Employees on the
